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Make Data-Driven Decisions

Don’t let morning reports be based on yesterday’s numbers. Timely and effective call center management relies on real-time feedback and action. The sooner you know an agent or team is “off course,” the easier it is to make small adjustments and ensure a minor lapse doesn’t become a trend. Bridge the gap between real-time and historical data to get a “ClearView” (get it?) of your performance.

Gimmick or Game-Changer?

ClearView Gamification creates a culture of healthy competition, accountability and fun in a way that is not only sustainable, but energizing. Watch as agents engage in head-to-head challenges, supervisors compete one team vs. another and everyone works toward a common goal. Find out why ClearView Gamification is a definite game-changer.

One-on-one guidance makes all the difference.

By tying performance feedback to data, our coaching tools pinpoint the root-cause of problems and help keep track of agreed actions. This gives agents autonomy; as they’re able to gauge their performance in relation to their coaches established goals.

Transmit Information to Every Screen

Are you still using the same, static wallboards that someone in IT built? Whether you’re celebrating wins, showing call queues or highlighting the employee of the month, ClearView Wallboards will give your floors the upgrade (resuscitation, renovation)  you’ve been waiting for.