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CX Leader of the Year Award: Holly O’Neill joins the CX Decoded Podcast to discuss the Pillars of Great CXCX Decoded Podcast: Holly O’Neill of Bank of America on the Great Pillars of CX
holiday packageHoliday Crunch Time: 5 Tips for Better CX and Support
A seated young woman holding a marketing certification in one hand and a laptop in her lap10 Marketing Certifications That Can Help You Earn a Better Salary
photo of a network of green and black ropesJina AI Raises $30 Million to Build Neural Search
update on a typewriterWho Should Contribute to Your Intranet?
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What Tesla Gets That Apple Understood Before It
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Refine Your Customer Experience With These 3 Strategies
Hiring Pinch, Holiday Grinch: A Prescription for Customer Experience
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Digging Deeper
Myles Suer
‘Beyond Digital’: A Guidebook for Lasting Transformation
Myles Suer
@mylessuerChristina Del Villar
So You Think You Have a Go-to-Market Strategy?
Christina Del Villar
@cdelvillarLisa Loftis
TRUE: Marketers Should Have Seen This Coming
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@lisamloftisGerry McGovern
Frugal Data: Heavy Data Is a Heavy Polluter
Gerry McGovern
@gerrymcgovernGabrielle Rodgers
ICYMI: Low- and No-Code App Explosion, Measuring Customer Centricity
Gabrielle Rodgers
@brielle__deniseBrian Carlson
Call Center Technology Trends for 2022
Brian Carlson
@bcarlsondmKalyan Kumar
The Emerging Public-Private Partnership in AI
Kalyan Kumar
@kkliveBen Schwartz
OutSystems Unveils New Cloud-Application Platform, Project Neo
Ben Schwartz
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Contentstack Agile CMS
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Dec
1
A Pragmatic Approach: Using Automation and AI to Improve the Customer Experience in Your Contact Center
Hear from panelists, Cindy Garrett and Ben Snyder with West Monro …

Dec
7
From Platform-First to Value-First: Building a Composable Future for Digital Experiences
Join us with speakers Christian Bennich, Principal Sales Engineer …

Dec
8
[EIS Webinar] What Do You Recommend? How to Delight Customers and Increase Revenue with Product Recommendations
Today your ecommerce customers expect to be shown recommendations …

Dec
8
Hiring New Talent in the Era of the Great Resignation
The research arm of CMSWire and Reworked, in collaboration with L …

Dec
9
The Digital Future: Why Digital Asset Management is Critical to Your Success
With hybrid work here to stay, and digital content production dem …

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Featured Research
Google Workspace: How to leverage AI through metadata
Gain deeper organizational insights and take action
The Modern Customer Experience Stack
A smart-hub approach to customer experience management
Q3 2021 Customer Data Platforms Market Guide
Get the help you need when choosing a CDP
11 Reasons to Switch to a Multiexperience Development Platform
Not sure whether this suite of tools is right for you? Read on to find out
Employee Retention
How to Earn Employee Trust & Retain Top Talent
The Ultimate Guide to Improving Your Survey Response Rates
Reasons for low response rates
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Resources
Digital Workplace Conference
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How to Select a Web CMS
What is the Digital Workplace?
Customer Experience
CX Leader of the Year Award: Holly O’Neill joins the CX Decoded Podcast to discuss the Pillars of Great CXCX Decoded Podcast: Holly O’Neill of Bank of America on the Great Pillars of CX
Holiday Crunch Time: 5 Tips for Better CX and Support
How Has Brand Culture Changed in the Post-COVID World?
ICYMI: Low- and No-Code App Explosion, Measuring Customer Centricity
OpenText Acquires Zix, Verbit Raises $250M & More News

Digital Workplace
update on a typewriterWho Should Contribute to Your Intranet?
Your Intranet Should Be a Little Bit Messy
Thoma Bravo Invests $110M in Digital Experience Firm Pendo
Artificial Intelligence Is About Collaboration, Not Job Elimination
Slack Rebuilds Workflow Builder for Low Code, Meta & Teams Make Nice & More News
Digital Marketing
go cartSo You Think You Have a Go-to-Market Strategy?
10 Marketing Certifications That Can Help You Earn a Better Salary
Creating a More Progressive Digital Marketing Strategy
TRUE: Marketers Should Have Seen This Coming
How a CX Mindset Can Power Your Loyalty Marketing Program
Marketing Automation
woman reading newsTwilio Announces Twilio Engage, Company’s Latest Marketing Automation Platform
What Marketers Need to Know About Intuit’s $12B Acquisition of Mailchimp
Can BIMI Help Marketers Build Customer Trust?
Adobe Announces Milestone in AI-Capabilities Usage for Adobe Experience Cloud
Conversational AI: Creating a Framework of Ethics and Trust
SharePoint & Office 365
Microsoft Mesh for Teams grid imageMicrosoft Takes on the Metaverse, Updates Teams and Viva & More Digital Workplace News
Slack Continues Development as a Salesforce Hub, Here Comes Microsoft Office 2021 & More News
SharePoint On-Premises Goes Into Preview, Facebook Outlines ‘Metaverse’ & More News
Google Set to Compete With Microsoft Teams for the Enterprise
Microsoft Takes Collaborative Tools Stand, Atos’ Digital Hub Is Launched and More News
Customer Data Platforms (CDP)
CX Leader of the Year Award: Holly O’Neill joins the CX Decoded Podcast to discuss the Pillars of Great CXCX Decoded Podcast: Holly O’Neill of Bank of America on the Great Pillars of CX
Holiday Crunch Time: 5 Tips for Better CX and Support
Creating a More Progressive Digital Marketing Strategy
How Has Brand Culture Changed in the Post-COVID World?
Creating an Agile Customer Data Strategy
AI & Machine Learning
A dog with glasses looking at a laptop that says, “CX Newsbyte” on it.OpenText Acquires Zix, Verbit Raises $250M & More News
Artificial Intelligence Is About Collaboration, Not Job Elimination
Call Center Technology Trends for 2022
The Emerging Public-Private Partnership in AI
6 Ways AI-Based Personalization Is Improving the Customer Experience
Analytics & Metrics
Silhouette of Economical stock market graph with binary code abstract background. Representing digital disruption in commerce and financeWhat Is Tableau? How BI Inspires Growth
Self-Service Business Intelligence Takes Root
Should We Still Care About Bounce Rates?
3 Metrics Will Drive Marketing Outcomes in 2022
Fix These Common B2B Website Problems to Unlock Your Growth Engine
Web CMS
A man working on a a computer in his home office. The means head is behind the monitor and the monitor is displaying a human skull making it seem like he is headless – headless cms conceptEverything You Should Know About Headless CMS
3 Obstacles to a Great CMS Migration (And How To Overcome Them)
WordPress Turns 18, Drupal Adds to the Team & More Open Source News
WordPress Builds Design Assets Library, Plone Moves Toward Plone 6 and More News
Joomla Changes Workflows, Drupal Needs Feedback & More Open Source News
Information Management
photo of a network of green and black ropesJina AI Raises $30 Million to Build Neural Search
What’s Behind the Explosion of Low-Code and No-Code Applications
Lacework Raises $8.3 Billion in Growth Funding
A Xiaomi Phone Might’ve Shipped With A Censorship List In Europe. Now What?
OutSystems Unveils New Cloud-Application Platform, Project Neo
Digital Asset Management (DAM)
A businessman reading a long paper list inside of a large open office – Top list conceptGartner’s Top 19 Enterprise Digital Asset Management Solutions
Proving the Business Case for Digital Asset Management
How Personalization Unlocks the Full Potential of Your Content
Search Makes the DAM and Metadata Oils the Search
‘Something Else’ and Why Metadata Matters