Copiny

Description

Getting Closer To The Customer

Create an online community for support & feedback that customers will love.

Features
Online Community

Unleash a peer-driven community and feedback platform around your product or service. Give your customers the tools to help each other while keeping support close by and on alert.

Feedback Widget

Engage with site visitors directly on your website using a handy feedback widget. Customers can send support requests or browse your community without ever leaving your webpage.

Knowledge Base

Offer customers answers in the form of instant search suggestions instead of a support email. A knowledge base is the easiest way to cut support costs and increase agent productivity.

Mobile Community

Deliver a great user experience on a small screen. Copiny detects the browser agent and applies the most appropriate view to ensure a great user experience, no matter what device is used.

How it works

The community connect product experts and brand enthusiasts through vibrant peer-to-peer discussions on any topic you choose

Facilitate discussions on your own platform

Facilitate customer interaction in different categories and forums. Users can post new discussions and questions, or provide comments to existing topics. Increase transparency with user profiles, including personal information and smart activity streams to highlight new content.

Find, rate and share the best content

Valuable information from the community is identified by the tags, reputation, comments, and marked answers from users. This information shows what community members like or find useful, and can be integrated throughout your website in search results, widgets, leaderboards, and other relevant places.

Increase community participation with gamification

Copiny forums combine extensive insights in the motivations of community members with gamification and role-based permissions. This motivates people who only read and view your content to become active participants, rewards top contributors, and identifies and cultivates superfans.