DigitalGenius

Description

Customer Service. Resolved.

DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.

Reduce customer service costs

Support tickets often require information and actions from multiple systems to resolve them, which is costly when using human agents. Reduce costs by fully automating resolutions, so you don’t have to worry about hiring new agents to match surging volumes.

Delight your customers and boost customer satisfaction

We’ll automate incoming tickets without agent interaction. Resolutions are seamlessly enabled via APIs to your own back-end systems – meaning customers enjoy quicker responses and resolutions. Just sit and watch your CSAT scores soar.

Unlock The Full Potential of your Agents

Our AI-driven conversational process automation means less repetitive tasks, so your agents can focus on high-level and complex customer service. DigitalGenius customers repeatedly say their customer service teams are happier, more productive, and more proactive.

Future Proof Process Automation

DigtalGenius includes Flow Builder, a drag-and-drop process mapping tool, allowing you to easily construct new ticket resolutions, as your business & market evolves and new types of support tickets emerge. Handle your service tickets of today and tomorrow.