eTouchPoint

Who We Are

Our purpose is simple: we provide companies with solutions that empower them to improve customer experiences, increase employee engagement, and build brand excellence. We offer innovative software that helps our clients keep a pulse on customer sentiment in a customer-driven world.

Our History

Established in the 1990s, eTouchPoint is a pioneer in utilizing cutting-edge technologies to help companies improve their bottom-line through stronger customer loyalty and satisfaction. Throughout our history, we have worked with brands that conduct millions of customer transactions every year. Our solutions empower clients to monitor their service personnel and act proactively to ensure world-class service levels throughout their organization.

Insight + Innovation

CX Best Practices from Fortune 500 Leaders

Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.

Turn Unhappy Customers into Brand Loyalists

Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.

Collect Feedback Across Your Entire Service Footprint

Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.