Feedbackly

Description

Burn the churn with better Customer Experience

Create surveys and collect feedback on any touchpoint online or offline, and analyze your entire customer journey in one place. Know where and why your customers churn.

The Feedbackly Workflow
1. COLLECT Customer Feedback

Automatically collect the data throughout the entire customer journey – simultaneously on any touchpoint:

Website widget
SMS & Email
Kiosk at Retail store
+ a dozen more touchpoints

2. ANALYZE Experience Data in Real-Time

Industry-leading analytics enables deep dives into current trends and customer sentiment analysis. Everything in real-time and current!

3. BUILD Customer Journeys with Ease

Use industry standard customer journey templates to track your customer experience from Awareness to Loyalty

4. Take ACTION At Scale

Notify teams when you receive negative feedback so you can fix problems immediately and react to new leads instantly.

Use And/Or functions to take full control over your feedback and automate new sales from feedback.