FocalScope

Description

Email Ticket, Live Chat & Phone System
All-In-One Web-Based Software For Awesome Customer Support. Trusted By DHL And American Express.
Master Omni channel Customer Support!
Be Present!

Your customers want to communicate with your organization in the channel most convenient to them, whether by phone, email, live chat or social media. Being present in multiple channels for your customers is essential in building a customer-centric service team.

Connect Data!

FocalScope is all-in-one software that helps you to connect data seamlessly between communication channels. Agents get a complete customer view across multiple communication channels. Relevant customer data get pushed to the agent including open orders and purchase history.

Let FocalScope help you!

Bring all your channels together. Service your customer better.

Powerful Email Ticketing

A better customer support engagement starts with a user-friendly helpdesk software from FocalScope. The shared email ticket inbox enables your team to resolve email tickets efficiently. Define email reply templates to eliminate repetition of work. Measure team performance and get alerts using FocalScope SLA.