Giva

Founded in 1999, Giva provides a suite of HIPAA-compliant IT Service Desk and Customer Service/Call Center applications architected for the cloud

The Giva Difference

Deploy in days, train in 1 hour
Robust, fast & painless reporting for higher quality decision-making
Highly customizable without programming or consultants

Intuitive Cloud Service Desk Dashboard

Some of the chief concerns we hear from people just like you is your frustration with obtaining constant visibility to critical issues. Sound familiar? Giva’s Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.

Ticket Creation Made Simple

We have people on our team just like you who have years of experience in the help desk and customer service trenches so they know that speed and simplicity really matters. As a result, we have built very clean and intuitive screens. We have a seamlessly integrated knowledge base to help quickly resolve issues and other tools like scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions to speed resolution, streamline workflows and increase customer satisfaction.