InMoment

Description

Built for a Purpose

Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives.

Moments That Matter

Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success.

Prioritize Your Focus

Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.

Empower Your Employees

Help employees recognize, react, and own pivotal customer moments. Ingrain improvement discipline throughout your organization.

Embrace Change

Constantly evaluate initiatives and make adjustments as organizations, behaviors, or environmental needs evolve.