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Logicalware

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Description

Every customer. One platform.

Build real relationships with your customers through our comprehensive platform. Logicalware centralises communication channels—SMS, email, social media and more—for a full view of each customer.

Top Features
Automations

Predict, improve and augment experiences for customers and agents. Up your productivity with workflow and rules. Save time and frustration.

Roles & Permissions

Assign conversations to the right people. Specify permissions for agents and control access to functions. Designate tasks to each member based on role.

Team Workflows

Automatically assign each conversation to a specific agent or team to remove guesswork. Create teams for certain types of enquiries and route messages directly.

Free Live Chat

Quick, simple, personal. Live chat connects with customers at their convenience — and yours.

Clients

Logicalware CX is trusted across industries. Our clients work in charity, insurance, retail, travel, education and more.