Understand Every Journey
Capture signals from experience and operational data to understand every experience along every customer or employee journey.
Anticipate Needs & Predict Behavior
Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences
Medallia – Text Analytics optimize experiences
Make changes that matter by driving targeted actions to improve experiences before, during or after they occur
Four Core Experience Suites
Medallia – Customer Experience
Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes.
Medallia – Business Experience
Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey.
Medallia – Employee Experience
Drive excellence and create a high performing workforce and drive employee excellence.
Medallia – Product Experience
Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends.