Napoleon Cat

Description

Engage and support customers
on social media
Moderate, publish, analyze, grow – with an all-in-one social media management platform that connects your teams and untangles your workflows.

Join businesses like yours from over 70 countries

Your team’s complete
social media toolkit

Social Inbox
Track and reply to messages, reviews, and comments (including on your Facebook and Instagram ads) in one dashboard. And save time going back and forth between customer service, marketing, and your audience waiting to hear from you.

You’re growing (that’s great!) – and so is the number of interactions with your audience on social media. Get on top of them by automating some of your customer communication. You’ll free your team’s time and provide a better customer experience, too.

Need a smarter way to automate approving, scheduling, and publishing your social media content across all the different accounts and platforms? (Who doesn’t?!) Map it out in a shared, color-coded calendar and keep everyone in the team on the same page with just a quick look.

Want to know if social media really moves the needle for your business? Monitor your content’s performance and analyze your competitors’ channels. Use your insights to align your strategy with your goals, whether they’re engaging more people, improving response rates, or selling more products.

Facebook and Instagram ads
Track and respond to comments under your sponsored content.

Instagram DMs
Talk to your Instagram followers in private, in the same place you handle comments.

Google reviews
Monitor and reply to thousands of reviews for multiple Google locations.

Customer service tickets
Work on customer conversations with your team members and clients.

Custom reports
Send automated PDF reports for your C-suite or clients.

Audience insights
Get to know your followers better to create better content.

Most engaging content
See what gets your audience tick – and post more of that.

Competitive benchmarks
Follow your competitors’ profiles and see what they’re up to.

Content calendar
Schedule posts ahead for the day, week, or month.

First comment
Automatically add the first comment to your Instagram post.

Instagram tags
Add your location or tag others in your post.

Team tasks
Send posts to team members and approve them before publishing.

Custom reports
Send automated PDF reports for your C-suite or clients.

Audience insights
Get to know your followers better to create better content.

Most engaging content
See what gets your audience tick – and post more of that.

Competitive benchmarks
Follow your competitors’ profiles and see what they’re up to.

Customer service workflows
Delegate tickets, ask for opinion and provide feedback.

Shared content calendar
Delegate and approve posts in one color-coded calendar.

Notifications
Let others know about new comments or changes in scheduled content.

Competitive benchmarks
Follow your competitors’ profiles and see what they’re up to.

Automated performance reports
Update your boss, client and team members on your progress – automatically.