Pega

Description

Unify digital messaging for a brilliant customer experience
Empower your customers to connect with you on the channel of their choice

Unified Messaging allows your customers to engage on their preferred messaging channel, including chat, Facebook, Twitter, Apple Business Chat, SMS and WhatsApp. Customers can even switch between channels at any time and seamlessly continue where they left off.

Scale up seamlessly with a streamlined agent interface

Consolidate all of your digital channels into one easy-to-use desktop and empower your agents to effortlessly flow from one messaging service to the other as they skillfully manage concurrent conversations. Uniting all your digital channels within one future-proof solution also empowers you to scale up seamlessly and enables you to add more channels as they emerge.

Unite chatbots and agents for smart service

When chatbots run out of runway, a human agent needs to step in. But your customers can quickly become frustrated when they need to restart the conversation. With Unified Messaging, agents gain complete visibility into the prior conversation thread, allowing them to pick up right where your customer left off. This means happier customers and more efficient agent interactions.