What is CIM – Customer Interaction Management?
It’s a different way of thinking and a new set of tools
CIM solves three problems that ruin customer experience
Most people struggle with tasks when there are too many apps and tabs open and notifications are screaming at every corner.
It’s not easy to keep track of thousands of emails and interactions. It’s even harder when you have to fill out endless CRM forms.
Instead of solving customer problems your team members are trying to figure out where the last customer conversation left off.
Here is How CIM Solves These Problems
CRM prevents your growth
CIM turns problems into opportunities
BEAT COMMUNICATION OVERLOAD
Get an instant real-time 360 degree view into each relationship via Contact Timeline.
Communicate with your client base without losing a personal touch.
KEEP EVERYONE IN SYNC
Collaborate, delegate, follow up and see the status of each task with a shared team inbox.