ResponseTek

Description

ResponseTek for Telco. AWS Cloud-based Customer Experience Management

ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates.

The Telecom industry is experiencing an explosion of competition and escalating customer churn

It’s increasingly easy for customers to switch providers and the cost of acquisition is high. Consequently, Telcos are leveraging customer surveys as a way to identify and address customer issues earlier. However, outdated survey methods can lead to customers being over-surveyed, resulting in low response rates and a negative customer experience.

ResponseTek

ResponseTek is an enterprise Customer Experience Management SaaS solution and includes three solutions: Voice of the Customer, Voice of the Employee and Listening Lab.