ServiceTick

Description

No-nonsense ‘Voice of the Customer’ and ‘Voice of the Employee’ programmes

We work with companies that:

Are worried the customer is not at the heart of everything they do
Believe employee feedback is as valuable to their business as customer feedback
Can’t see where to begin the process of service improvement
Are concerned about the best way to reduce complaints
We are trusted by some of the UK’s largest brands…

ServiceTick works with companies such as RAC, esure and Lloyds Banking Group to improve every interaction they have with their customers and thereby deepen the relationship with the brand.

…to power Voice of the Customer…

We gather feedback via IVR, email, SMS, web, webchat, and in-app surveys. Your customers can provide feedback through whichever channel they choose to contact you. All our online surveys are optimised for mobile.

…and Voice of the Employee.

Relevant feedback (tailored to each level of your business hierarchy) is presented on our online dashboard. It can be viewed by anyone with appropriate access authority delivering insight directly into the hands of those who need to take action.

Our platform empowers and rewards frontline staff.

Staff can see their results in real-time and can be automatically awarded digital badges based on what customers are saying. They can also use our 1:1 feature to prepare for their performance review meetings.