Sharpen

Description

Happy Agents. Happy Customers.

See at least 5-15% ROI in 60 days with Sharpen or get your money back.

Prioritize agents

Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.

Improve experiences

Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.

Hit goals together

Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.