SupportBee

Ticketing system for collaborative customer support

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails.

A complete ticketing system

SupportBee offers everything you need to scale up your customer support effortlessly.

Shared Inbox

SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by assigning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks.

Knowledge Base

Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to relevant customer support articles when replying to your customers.

Customer Portal

Our Customer portal software provides a web portal for your customers to send, manage and track the progress of their support requests. This offers the much sought for transparency and accountability often required by enterprise customers. Apart from seeing their tickets, customers can also see all the support tickets for their organization.