Topdown

Description

INTOUCH

The simple, secure and easy-to-integrate SaaS CCM solution for managing customer communications.

Topdown helps companies of all sizes across industries better manage customer communications (CCM), resulting in greater operational efficiency and improved customer experience, customer loyalty and retention. Check out our products or visit the Topdown blog or our Content Library to learn more.

Accelerate Your Digital Transformation

Recreating (or creating) digital communications from existing print versions or shifting between desktop and online design environments slows movement to a digital business. Want help? Create content for mobile, web, email and print in one easy-to-use designer and save hundreds of hours per year.  Frontline employees will quickly edit, preview and send communications to customers through the customer’s preferred channel.

Decrease Your Reaction Times

Your business can put new communication into production in hours, not days. Let business users (and not IT) manage customer communications. Include compliance officers in your communication processes, to create and approve policy language, and track and audit changes. Respond faster to changing market conditions, regulatory requirements, and audit requests. As a bonus, you’ll avoid expensive IT chargebacks.

Extend Your Existing Apps and Architecture

Our products leverage open standards and open source technology to integrate with and extract more value from your current core back-office systems like policy administration, claims management and billing systems. We can also link directly to your digital asset management and document imaging systems to share content and final-format communications with other applications across your organization.