Tracx

Description

The all-in-one experience marketing platform
TRACX is a simple, all-in-one platform to capture, organise, and analyse feedback about your business

Over 100,000+ interactions captured by TRACX

Offer an amazing mobile experience, without the app
TRACX replaces legacy feedback systems to help your business grow faster. Whether it’s celebrating the best or preventing the worst, you’ll know the drivers behind every experience.

Before TRACX
HARD TO ENGAGE
Legacy feedback platforms fail to engage customers making it hard to capture meaningful feedback

MYSTERY SHOPPERS
Mystery shoppers are great for auditing, but don’t provide genuine voice of the customer insights

LIMITED VISIBILITY
Time-consuming and difficult to compare experiences across multiple locations

After TRACX
MORE FEEDBACK
Get great engagement by making it safe, simple and enjoyable for people to provide feedback

REAL EXPERIENCES
Unlock insights about the drivers behind the experience, captured directly from real customers and visitors

COMPLETE INSIGHTS
Understand how real people experience your business at every site to compare performance across multiple locations or regions

Build better experiences based on real, honest feedback
Cut costs and save time across your business, from staff training to insurance premiums.

CUSTOMER EXPERIENCE
Optimise customer experiences by capturing feedback from every stage of the journey. TRACX delivers actionable insights directly from voice of the customer.

EMPLOYEE EXPERIENCE
Get deeper insights into the employee experience, without sending another email survey. TRACX captures in-the-moment feedback directly from your employees.

News & Insight

Don’t Waste Money on Mystery Shoppers: Why Companies Should Focus On Customer Experience

Return-to-Office: A Post-COVID Guide to Effective Employee Engagement

How to Set Great Customer Experience KPIs [2021]

The Beginners Guide to Employee Experience [2021]

Customer Service vs. Customer Experience: Key Differences Explained