UsefulFeedback

Description

Cloud based, user friendly and highly configurable

UsefulFeedback is specifically designed for capturing, managing and learning from customer complaints, feedback and enquiries consistently and effectively across your entire enterprise network.

UsefulFeedback enables organizations to:

Enhance the customer experience
Improve service levels
Comply with regulatory requirements
Adhere to codes of practice
Implement complaint handling standards
Benefits that help you manage complaints better
A mature, secure and scalable on-demand complaint management platform

We have extensive experience in hosting cloud based, highly secure, highly available, scalable systems to large enterprises managing in excess of 1 million complaints per annum.

Our platform provides real-time scalability, failure resilient services and is designed to operate at a level of security difficult for most in-house operations to match.

Easy to use

Many staff dislike dealing with complaints so it is essential to provide them with complaint management software they love! UsefulFeedback provides configurable, dedicated interfaces for different user groups including:

Power user interface for complaint handlers
Light user interface for frontline staff and occasional users
Customer portals
Supplier portals

All our tools are fully responsive and work equally well on desktop computers, laptops, tablets and smart phones.

Users see only those features they have access to and that have been enabled – ensuring a clean and simple to use interface providing many time saving features.

Easy to integrate

Our REST API comprises extensible push and pull interfaces. Every input form designed through our Forms Designer has an associated REST API so configuring an input API is as simple as configuring a form. Together with a range of in-built connectors, UsefulFeedback is easy to integrate with:

Client & back office systems
Social media
Email & telephony systems
Mobile apps
Content management systems
Postal delivery systems
Staff directories & single sign-on
Document management systems
Calendering & office tools