Zendesk

Description

Be ahead of the game
Zendesk Connect manages proactive customer communication across channels, to deliver better customer experiences at scale

Your support team has the inside scoop on what customers need, want, and expect. Zendesk Connect leverages that information in order to design the journey that’s right for each customer. It creates better communication across all channels—giving them less reasons to ask for help, and more ways for you to offer it.

MESSAGES AT SCALE
Know your audience
You have plenty of data about each customer journey — from the web, to product, to Zendesk Support. Use it to send messages at the right time and in the right channel. Then, experiment with different messages and measure their effects to provide the best experience.

ANTICIPATE AND PREVENT TICKETS
Get one step ahead
Solve problems before they arise: send messages in real-time via any channel based on what your customers are doing within your product. Using their customer journey data and Zendesk Support, you can decide to send an automated message or get an agent involved, if necessary.

GROW AND RETAIN
Take the next step
Keep your customers coming back for more. Continue to test which messages have a higher engagement rate, and then use those results to send offers that apply specifically to a customer based on their Support history and product journey.