ECommerce Virtual Assistant

Description

As a freelance virtual assistant I can provide a number of services including but not limited to:

General Virtual Assistant

As your virtual assistant, I can perform various administrative tasks, including answering emails, making reports and presentations, data entries, internet research, social media management, basic editing (Canva, Photopea, Photoshop), scheduling meetings and making travel arrangements. Also I am quite experienced using different communication platform or tools such as Skype, Zoom, Webex, Vber, and Chatwork.

Digital Marketing Analyst

• Manage organization’s website
• Track the website traffic flow and provide internal reports regularly
• Develop and manage digital marketing campaigns
• Optimize content for the website and social networking chcdvqle such as Facebook, Twitter, Instagram, Google Plus
• Work on SEO of the website pages
• Edit and post content, videos, and audio content on online sites
• Execute social media efforts to improve KPIs, likes, shares, tweets, etc
• Creating and executing SMS, and email-based marketing campaigns

Customer and Technical Support Representative

• Read from scripts and greet customers warmly and ascertain problem or reason for calling
• Answering and resolving customer complaints via phone, email, mail, or social media
• Troubleshoots and assist with placement of orders, refunds, or exchanges
• Submit service requests and suggest solutions when a product malfunction
• Compile reports on overall customer satisfaction