ReplyOne

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Description

Fast, accurate answers to all written customer enquiries
Sematell is a specialist supplier of professional contact centre software. Using our solution, ReplyOne, you can offer impeccable customer service and ensure maximum customer satisfaction across all written communication channels. ReplyOne always provides the right answer to written enquiries. Straightforward, efficient and supporting over 70 languages.

With ReplyOne, you can build customer loyalty, increase the productivity of your service employees, reduce ticket costs and tap the full potential of system automation. Our experts combine state-of-the-art technologies based on artificial intelligence and more than 20 years’ experience in the customer service sector, in a software solution which can be configured to meet your specific requirements and continually-tuned to cater for your company’s future growth and other changes.
SERVICE TOPICS
Response management

By implementing structured response management, you ensure your customer service team will not miss a single enquiry and that customers always get the right answers and fast. We explain why response management is crucial for customer retention and what companies should pay attention to.

Customer service software

Professional customer service software assists service managers in establishing customer service as a strategic success factor for their company. We reveal the vital functions in effective, modern customer service software and give a few tips to help you make your choice.

Multi Channel Management

Customers are using an ever increasing number of communication channels to make service enquiries. Companies that opt for multi-channel-management can “keep tabs” on all enquiries, whilst quickly providing customers with reliable answers.

Customer Experience Management

Satisfied customers are those with a history of good experiences with a supplier – Satisfied customers are generally loyal to a supplier, particularly within highly competitive markets with little or no product differentiation.