Customer Care Specialist | Administrative Support VA

Description

Trained Virtual Assistant

• ADMINISTRATIVE SUPPORT
Data entry in Word or
Google Docs.
Internet Research.
Typing.
Forms Creation.
Making Reports.
Sending Invoices.
Project Management and training tasks.
Email Management/Filtering.
Following up with Clients/Customers.
Receptionist Duties.
Calendar Management.
Dropbox/Google organization.
Creating/Managing spreadsheets.

•TRANSCRIPTION
Listens and types recorded or live audio files and converts into text format.
Offers services to medical, legal, and general transcription Industries.

• CUSTOMER SUPPORT
Respond to help requests.
Maintain database.
Submit service requests.
Troubleshoot.
Answer and log calls.

• SOCIAL MEDIA MANAGEMENT
Set up social media accounts.
Manage and update Social Media Accounts.
Tracking of Social Media Accounts.
Posting and Scheduling Facebook Insights.
Content Planning.
Managing and Increasing your Twitter following.
Uploading Videos on Youtube.
Youtube Optimization.
Moderating Youtube comments.
Upload Videos to other Video
Sharing Sites/Social Media.
Answer Inquiries and Messages on all channels and profiles.
Create Slideshare presentations.
Joining SMM groups and interacting.
Increasing Followers.

• VIDEO EDITING
Manipulate and edit video pieces in a way that is invisible to the audiences.
Review shooting script and raw material.
Trim footage segments and put together the sequence of the film.
Input music, dialogues, graphics, and effects.
Create rough and final cuts.
Ensure logical sequencing and smooth running.
Continuously discover and implement new editing technologies and the industry’s best practices to maximize efficiency.

• SEARCH ENGINE OPTIMIZATION
Blog Commenting.
Participating in discussion
forums or message boards.
SEO writing.
Press Release Writing.
Keyword Research.
SEO Campaign Plan.
Competitor Analysis.
Landing Page
Set-up/Creation.
On-page optimization.
Off-page optimization.
Weekly/Monthly Google
Analytics and Traffic Reports.

• EMAIL MARKETING
Creating a new list in e-mail marketing software.
Adding and removing subscribers from lists.
Creating and Scheduling broadcast emails to promote content.
Editing Follow-up Emails and Auto-Responders.
Creating Email Newsletters.
Editing/Proofreading emails

• LEAD GENERATION
Building lists.
Email handling and responding.
Generating leads via social media.
Generating leads via Google and SERP’s.