The Best NPS Tools to Help You Increase Customer Loyalty
The Best NPS Tools to Help You Increase Customer Loyalty
Good customer service is the lifeblood of any business. And while there are a variety of ways to provide excellent customer service, one of the best is through the use of customer surveys. By taking the time to understand your customers’ needs and wants, you can make sure that you’re providing the best possible experience. The National Park Service (NPS) is well aware of the importance of customer surveys, and they offer a number of tools to help businesses improve their customer service.
Want to increase customer loyalty?
NPS tools can help you do just that. These tools are simple to use and can help you identify areas where your customers are happy and areas where they could use some improvement.
Increase customer loyalty for your business by using the best NPS tools available. In this article, we will discuss the benefits of using NPS tools and how you can use them to improve customer loyalty for your business.
Things we should know about NPS:
What is NPS?
- NPS is a customer loyalty metric that measures how likely customers are to recommend your company to others. NPS is calculated by asking customers to rate their experience on a scale of 0-100.
- Customers who rate their experience between 70-100 are considered promoters. These are the customers who are most likely to recommend your company to others.
- Customers who rate their experience between 50-69 are considered passive. These customers are satisfied with their experience but may not be as likely to recommend your company to others.
- Customers who rate their experience between 0-49 are considered detractors. These customers are unhappy with their experience and are unlikely to recommend your company to others.
- NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. NPS can range from -100 to 100. The higher the NPS, the better.
Benefits of NPS tools?
Measure customer loyalty – NPS tools can help you measure customer loyalty for your business. NPS is a great metric to use to gauge customer satisfaction and identify areas where your customers are happy and areas where they could use some improvement.
Identify areas for improvement – NPS tools can help you identify areas where your customers are unhappy and may be likely to churn. NPS tools can also help you identify areas where you need to make improvements in order to increase customer satisfaction.
Increase customer satisfaction – NPS tools can help you increase customer satisfaction by identifying areas where your customers are unhappy and making improvements.
Improve customer retention – NPS tools can help you improve customer retention by identifying areas where your customers are likely to churn and making improvements. NPS tools can also help you identify the customers who are most likely to recommend your company to others, which can help you increase customer loyalty.
How to use NPS tools:
There are a few different ways you can use NPS tools. You can:
Send out NPS surveys – NPS surveys are a great way to collect feedback from your customers. NPS surveys can be sent out via email, text, or in-app.
Collect NPS data from customer service interactions – NPS data can also be collected from customer service interactions. This data can be used to identify areas where your customers are unhappy and make improvements.
Analyze NPS data – Once you’ve collected NPS data, you’ll need to analyze it in order to identify areas for improvement. NPS tools can help you with this by providing insights and recommendations based on your NPS data.
Make improvements – Once you’ve identified areas for improvement, you’ll need to make the necessary changes in order to improve customer loyalty for your business. NPS tools can help you with this by providing guidance and support on how to make the necessary changes.
If you’re looking to improve customer loyalty for your business, NPS tools are a great place to start. NPS tools can help you measure customer loyalty, identify areas for improvement, and make the necessary changes to improve customer
Why is Customer Loyalty important?
Customer loyalty is important for any business. Loyal customers are more likely to continue doing business with you, even if there are other options available. They’re also more likely to recommend your company to others, which can help you attract new customers.
Loyal customers can be a valuable asset to your business. NPS tools can help you increase customer loyalty by measuring customer satisfaction and identifying areas for improvement. Use NPS tools to improve customer loyalty for your business today.
Here are the 5 NPS tools that help you Increase Customer Loyalty:
Informizely
Informizely is a simple NPS tool that helps you collect feedback from your customers. This tool is easy to use and provides valuable insights into customer satisfaction. You can use Informizely to survey customers after they purchase a product or service from you. This NPS tool also allows you to segment customers based on their responses. This is helpful if you want to follow up with customers who had a negative experience.
Informizely offers $29 monthly subscription
Ask Nicely
It is critical to solicit feedback from customers, but it is even more critical to act on that feedback. The AskNicely platform makes it simple to collect and act on NPS data, which is a great way to measure customer loyalty.
It is an NPS tool that allows you to track customer satisfaction over time. It is one of the best NPS tools because it makes collecting feedback and tracking NPS scores easy. Delighted is another excellent NPS tool for gathering customer feedback and understanding what drives customer satisfaction.
Ask Nicely offers $20 monthly subscription
Plerdy
It is one of the best NPS tools for collecting customer feedback and tracking NPS scores over time. Plerdy also allows you to segment your customers based on their NPS score, allowing you to follow up with them as needed.
Plerdy is a cloud-based marketing solution that helps businesses manage processes for promoting online stores and websites by optimizing conversion rates. Important features include competitor analysis, behavioral mapping, e-commerce, and website analytics.
Plerdy offers $29 monthly subscription
Qualaroo
Qualaroo is a consumer feedback platform that uses (micro)surveys to analyze customer behavior. These surveys are simple to create and design thanks to Qualaroo’s library of questions and multiple customization possibilities.
Qualaroo is a SaaS tool that assists businesses in gathering customer insights in order to expand their business. The objective of Qualaroo is to assist businesses in understanding the why behind their customers’ and prospects’ decisions.
Qualaroo offers $80 monthly subscription
Survicate
It is one of the best NPS tools out there. It’s easy to use and it provides a lot of features that help you increase customer loyalty.
Some of the features that make Survicate stand out are:
- The ability to create unlimited surveys
- A wide range of question types
- Real-time results
- Detailed reports
- NPS score calculation
Survicate offers $49 monthly subscription
NPS Survey Questions Examples:
- What is your likelihood to recommend our company to a friend or colleague?
- How likely are you to continue doing business with us?
- How satisfied are you with our product or service?
- What is the primary reason for your score?
- What’s the one thing we could do to make it better?
- What could we do to improve your experience?
FAQsP
- How often should you send an NPS survey?
- You can send an NPS survey as often as you like, but we recommend sending it at least quarterly. This will give you a good idea of how your NPS score is trending over time.
- What’s the difference between an NPS survey and a customer satisfaction survey?
- An NPS survey is focused on measuring customer loyalty, while a customer satisfaction survey is focused on measuring customer satisfaction. Both are important, but NPS is a better predictor of future business growth.
- What’s the best NPS tool for small businesses?
The best NPS tool for small businesses is Survicate. It’s easy to use and it provides a lot of features that help you increase customer loyalty. Plus, it’s free for up to 100 responses per month.
- What’s the best NPS tool for large businesses?
- The best NPS tool for large businesses is Qualaroo. It’s a powerful platform that allows you to gather customer insights and understand the why behind their decisions.
- When should I ask an NPS question?
- You can ask an NPS question at any time, but we recommend asking it after a customer has had a chance to use your product or service. This will give you the most accurate feedback.
In Conclusion
NPS is a valuable metric for measuring customer loyalty and satisfaction. And with the help of one of these NPS tools, you’ll be able to track your NPS score and get the insights you need to improve your business. We hope this article was helpful and that you found the NPS tool that’s right for you! Happy surveying!
To keep upto date on the latest NPS tools, please visit NPS Tools